Clinic Timing: Mon-Sat: 11:00 AM – 04:00 PM | 06:30 PM – 11:30 PM | Sunday : On Call or Emergency
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Clinic Timing: Mon-Sat: 11:00 AM – 04:00 PM | 06:30 PM – 11:30 PM | Sunday : On Call or Emergency
Cantt Dental Care is committed to protecting the privacy and security of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you visit our dental clinic, use our website, book appointments, or interact with us through various channels.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.
This Privacy Policy applies to all information collected through our website, appointment booking systems, email correspondence, telephone communications, in-clinic visits, and any other related healthcare services. We provide comprehensive dental services including dental implants, orthodontic treatment, root canal treatment, teeth whitening, artificial teeth, braces treatment, dental crowns, bridges, dentures, cavity fillings, scaling and polishing, veneers, tooth extraction, and dental sealants in Lahore, Pakistan.
We collect various types of information necessary for providing quality dental healthcare services, maintaining accurate medical records, and ensuring proper treatment and follow-up care.
When you book an appointment through our website at https://canttdentalcare.com/ or contact us via phone, we collect personal information including your full name, phone number, email address, age, preferred appointment date, and the doctor you wish to consult. You may also provide additional messages describing your dental concerns or specific requirements.
Medical and Health Information
As a healthcare provider, we collect comprehensive medical and dental information necessary for diagnosis, treatment planning, and ongoing care:
Complete dental and medical history including previous dental treatments, surgeries, and procedures
Our website automatically collects certain technical information when you visit, including device type, operating system, browser type and version, IP address for system administration and security purposes, pages visited, time and date of visits, time spent on pages, links clicked, and navigation paths. We may collect general geographic location data from IP addresses to understand where our patients are located.
We use the information we collect for various legitimate healthcare and business purposes essential to providing quality dental care and maintaining our clinic operations.
Your personal and medical information is primarily used to provide, operate, and deliver dental healthcare services. We process appointment requests and schedule consultations with our specialist doctors. We maintain comprehensive medical and dental records, create personalised treatment plans, perform dental procedures and treatments, monitor your dental health progress, and provide follow-up care and emergency dental services.
We use your contact information to communicate about appointments, send appointment reminders and confirmations, provide pre-treatment and post-treatment instructions, share test results and diagnostic findings, notify you about treatment updates or schedule changes, send billing and payment information, and respond to your inquiries and requests.
For healthcare quality and safety, we analyse treatment outcomes and patient satisfaction, conduct quality improvement initiatives, ensure compliance with healthcare regulations and standards, maintain proper documentation to meet legal and regulatory requirements, and protect patient safety and clinic security.
With your consent, where required, we may send health education materials and dental care tips, inform you about new services or treatments available at our clinic, share promotional offers and special packages, and conduct patient satisfaction surveys to improve our services.
We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes. However, we may share your information in specific circumstances necessary to provide healthcare services and to comply with legal obligations.
Healthcare Providers and Specialists
In the course of providing dental care, we may share your medical information with:
We may share information with dental insurance companies and third-party payers for claims processing, coverage verification, and payment authorisation. We disclose information to professional advisors, including legal advisors, accountants, and auditors, who provide services to our clinic.
We are required to disclose your information when mandated by law, in response to legal processes, court orders, or government requests, to comply with healthcare regulations and reporting requirements, to protect public health and safety, or to prevent fraud or investigate potential violations.
With your explicit written consent, we may use your testimonials, before-and-after photos, or case studies for educational or marketing purposes. You have the right to withdraw this consent at any time.
All third parties with whom we share your medical information are bound by strict confidentiality obligations and are required to comply with applicable healthcare privacy laws and regulations.
We use cookies, web beacons, and similar technologies to improve website functionality, enhance user experience, and analyse how visitors use our website. Essential cookies enable core functionality and page navigation. Analytics cookies help us understand visitor behaviour, popular pages, and technical issues to improve website performance. Functionality cookies remember your preferences and provide personalised features. Marketing cookies may track browsing habits to deliver relevant advertisements about our dental services.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality and limit access to certain features.
We take the security and confidentiality of your personal and medical information extremely seriously. As a healthcare provider, we implement stringent technical, physical, and administrative safeguards to protect patient information in compliance with healthcare privacy regulations.
Our security measures include secure server infrastructure with encryption protocols, restricted physical access to medical records and patient information, access controls limiting staff access to information on a need-to-know basis, comprehensive staff training on patient privacy and data protection, secure electronic health record systems with audit trails, regular security assessments and updates, encrypted data transmission for online communications, and secure backup systems to prevent data loss.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.
Appointment booking information and initial consultation records are retained for two years from the date of last contact unless you become an active patient. Marketing communications information is retained until you withdraw consent or unsubscribe. Financial and billing records are retained as required by tax laws and accounting regulations.
When we no longer need your information, we securely delete or destroy it in accordance with our data retention and disposal procedures, ensuring patient confidentiality is maintained throughout the process.
You have important rights regarding your personal and medical information. You have the right to request access to your medical and dental records and receive copies of your health information. You have the right to request corrections to inaccurate or incomplete medical information. You have the right to request deletion of your personal information under certain circumstances, though we may be required to retain medical records for legal and regulatory purposes.
You have the right to request restrictions on how we use or disclose your medical information, request confidential communications through alternative means or locations, receive an accounting of disclosures of your medical information, and lodge a complaint with relevant healthcare privacy authorities if you believe your privacy rights have been violated.
To exercise these rights or to obtain copies of your medical records, please contact us using the information provided below. We will respond within the timeframe required by applicable healthcare privacy laws and may need to verify your identity before processing requests. There may be reasonable fees associated with copying and providing medical records.
We provide dental services to patients of all ages, including children. When treating minor patients (under 18 years of age), we obtain consent from parents or legal guardians for treatment and collection of medical information. Parents and guardians have the right to access their child’s medical records and make healthcare decisions on their behalf until the child reaches the age of majority.
We may send you appointment reminders, dental health tips, information about new services, and promotional offers if you have consented to receive such communications. You can opt out by clicking “unsubscribe” in any marketing email, contacting us at canttdentalcare@gmail.com, or calling us at +92 300 0321321. You will continue to receive essential communications related to your dental treatment, appointments, and healthcare services even if you opt out of marketing communications.
Our website may contain links to third-party websites, including social media platforms such as Facebook, Twitter, Instagram, YouTube, and LinkedIn. This Privacy Policy does not apply to these external websites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.
We may use third-party analytics services to understand website usage patterns. These services use cookies and similar technologies to collect information about website visitors. The information collected is used to analyse and improve our website performance.
Our clinic operations are based in Lahore, Pakistan. We comply with applicable Pakistani healthcare privacy laws and regulations. If we transfer personal information internationally to service providers or business partners, we implement appropriate safeguards to ensure protection in accordance with this Privacy Policy and applicable data protection laws.
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or healthcare regulations. Material changes will be reflected in the “Last Updated” date, and we may notify you through website notices, email, or in-clinic notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy, your privacy rights, or access to your medical records, please contact us:
Cantt Dental Care
488-A Zarrar Shaheed Road, Cantt, Lahore, Punjab 54810
Phone: +92 300 0321321
Email: canttdentalcare@gmail.com
Clinic Hours:
Monday – Saturday: 11:00 AM – 04:00 PM | 06:30 PM – 11:30 PM
Sunday: On Call or Emergency (24/7)
We will respond to inquiries within a reasonable timeframe as required by applicable healthcare privacy laws.
By using our services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and protect your personal and medical information in accordance with healthcare privacy standards.
From orthodontic specialists to general dentistry experts, our team is your one-stop solution for all types of dental problems.
11:00 AM – 04:00 PM | 06:30 PM – 11:30 PM
On Call or Emergency